Covershift is an autonomous AI employee that monitors your inbox 24/7, resolves customer tickets, and only escalates what actually needs a human. No helpdesk migration. No setup headaches. Just plug it into your existing inbox.
Enterprise-only pricing. 8-12 weeks to deploy. You need a "solutions architect" just to get it running.
Great if you're already on Intercom. If you're not, congratulations on your new helpdesk migration project.
Handles the easy stuff. Anything beyond "What are your hours?" goes straight back to your human queue.
Gmail, Outlook, IMAP. Covershift plugs into whatever you already use. No platform migration, no new tools to learn.
Point it at your docs, past conversations, and FAQ pages. It builds a deep understanding of your product and policies.
Not deflection. Actual resolution. Answers questions, troubleshoots issues, follows your workflows. Gets smarter with every interaction.
Edge cases, angry customers, complex issues. Covershift knows when to hand off and gives your team full context when it does.
No monthly minimums. No per-agent fees. You pay when Covershift actually resolves a ticket. Unresolved conversations cost you nothing.
Customer support shouldn't require a platform decision. It should require a good answer, delivered fast, at any hour. Covershift is the employee that never clocks out, never needs training twice, and never lets a ticket slip through the cracks.